Privacy Policy

Introduction

Naya ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By accessing or using Naya, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: When you create an account, we collect your name, email address, password, and profile information.
• Communication Data: If you contact us, we collect the information you provide in emails, messages, or support requests.
• User-Generated Content: Any content you create, upload, or share on the Service.
• Payment Information: If you make purchases, we collect billing address and payment method information (processed by third-party payment providers).

1.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, and unique device identifiers.
• Usage Data: Pages visited, features used, time spent, and interactions with our Service.
• Location Information: General location data based on IP address (not precise geolocation without permission).
• Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience.

1.3 Third-Party Data

We may receive information about you from third parties, including social media platforms, analytics providers, and data brokers, to enhance our Service and verify your identity.

2. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve the Service
• To process transactions and send transaction-related communications
• To send promotional communications (with your consent)
• To respond to your inquiries and provide customer support
• To monitor and analyze Service usage, trends, and preferences
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations
• To personalize and improve your experience

3. How We Share Your Information

3.1 We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties. Period.

3.2 We May Share Information With

• Service Providers: Third parties who assist us in operating our Service (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share your information

4. Data Security

• We use industry-standard encryption (HTTPS/TLS) to protect data in transit
• We implement appropriate technical and organizational safeguards
• Access to personal information is restricted to authorized personnel only
• We conduct regular security audits and assessments
• We have a security incident response plan

However, no security system is impenetrable. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Privacy Rights

5.1 Access and Portability

You have the right to access your personal data and receive a copy in a portable format.

5.2 Correction and Deletion

You may request correction of inaccurate data or deletion of your information, subject to certain legal obligations.

5.3 Opt-Out of Marketing

You can opt out of promotional communications at any time by clicking the unsubscribe link in our emails or adjusting your preferences.

5.4 Do Not Track

Some browsers include a "Do Not Track" feature. Currently, our Service does not respond to DNT signals, but you can control cookies through your browser settings.

6. Cookies and Tracking Technologies

• Essential Cookies: Required for basic functionality and security
• Performance Cookies: Help us understand how you use our Service
• Functionality Cookies: Remember your preferences
• Marketing Cookies: Track your activity across websites for targeted advertising

You can control cookie preferences through your browser settings. Disabling cookies may affect Service functionality.

7. Data Retention

We retain personal information only as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your data at any time, subject to legal retention requirements.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

9. Third-Party Links

Our Service may contain links to third-party websites. This Privacy Policy applies only to our Service. We are not responsible for the privacy practices of other websites. We encourage you to review their privacy policies before providing personal information.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection laws. By using our Service, you consent to such transfers.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new "Last Updated" date. Your continued use of the Service constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: